Support

Are my videos uploaded?

No. Ballarc finds the ball, draws the line and exports the video on your iPhone. Videos you trace stay in the app until you delete them, and go to Photos only when you save one.

Why doesn’t Ballarc ask for access to my photo library?

It opens videos through Apple’s photo picker, which shares only the video you choose. Saving a traced video asks for add-only access the first time.

Restore a purchase on a new iPhone

Sign in to the App Store with the Apple account you bought with (or one in its Family Sharing group, where the purchase is shared). Open the app’s Settings and tap Restore Purchase. Once restored, it works offline.

Cancel a subscription

Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose the app. Cancel at least a day before it renews; you keep access until the end of the period you paid for.

Ask Apple for a refund

Apple handles every payment and every refund. Go to reportaproblem.apple.com, sign in with the Apple account you bought with, choose Request a refund and pick the purchase. Apple makes the decision; write to us if something went wrong and we will help.

Delete your data

Deleting the app removes everything it keeps on your iPhone. The Privacy Policy says what else is kept and how to have it deleted.